Please read the following provisions carefully as they apply to purchases you make in respect of certain special categories of products available on the Website.
Chapter I – General provisions
- Meaning of some terms
- The terms used below, unless the context indicates otherwise, have the following meaning:
- We/The Company/The Operatormeans:CRIDA PHARM S.R.L., limited liability company organized and operating according to the laws of Romania, registered at the Trade Registry with no. J40/5523/1997, having its registered office in Bucharest, Sector 6, Intr. The wagon, No. 2, Block 101, Staircase 2, Floor P, Apartment 47, Romania and the work point in: Strada Stadionului no. 1, Oltenita, Calarasi county, tax identification number RO9602646, bank account IBAN RO85 RNCB 0068 0043 6851 0003, opened at B.C.R. Ghencea Bucharest branch and IBAN RO94 BACX 0000 0023 9933 0000 opened at Unicredit Bank Victoriei Branch, share capital: 1,000,000 RON, with contact details: email: office@cridapharm.ro, phone: 0214.30.43.99.
- Website-ulmeans: the website available at: [__] together with all its sub-pages;
- Special categories of Products/Goods that can only be purchased by Authorized Economic Agents/Special Categories of Productsrepresents: certain categories of veterinary products or veterinary medicinal products, such as: antibiotics and sulfonamides, chemotherapeutics, antiparasitics, vitamins and minerals, which can only be purchased by Authorized Economic Agents, after they present certain supporting documents and validate the account in this sense by the Company;
- Special Account intended for Authorized Economic Agents/ Special Accountmeans: the account created through the Website, after the presentation of supporting documents and prior approval from the Company, which allows you to purchase certain categories of veterinary products or veterinary medicinal products made available by Us, such as: antibiotics and sulfonamides , chemotherapeutics, antiparasitics, vitamins and minerals and the like.
- Crida Pharm SRL Terms and Conditionsmeans: all the provisions found here (...) that apply to the relationship between the Company and You, when you access or use the Website or when you purchase the Goods from the Website;
- Distance contractmeans: the contract concluded between you and the Company, through the Website, following the placing of an order and its confirmation, having as its object the purchase of the Products presented on the Website;
- Consumermeans: any natural person or group of natural persons constituted in associations, who act for purposes outside their commercial, industrial or production, craft or liberal activity;
- Economical agentsmeans: any natural or legal person who does not fall into the category of Consumer, such as, for example, people acting in their commercial, industrial or production, artisan or liberal activity (authorized natural persons, companies, liberal professions and others like that)
- Authorized Economic Agents:represents those categories of authorized legal entities that act in the veterinary field, who do not fall into the category of consumers and who, after the creation and approval of the Special Account intended for Authorized Economic Agents by the Company, can purchase certain categories of veterinary products made available by Us, such as: antibiotics and sulfonamides, chemotherapeutics, antiparasitics, vitamins and minerals.
- GDPR policiesmeans: Privacy Policy which can be accessed at (...) and Policy regarding cookies modules which can be accessed at (...);
- Return policy means: The policy describing the conditions under which you have the right to withdraw from the Distance Contract, respectively the right to return the Products and the sums of money paid for the purchase of the Products will be returned to you. The return policy can be accessed at (...);
- ANPCmeans: The National Authority for Consumer Protection, based in Bd. Aviatorilor, No. 72, District 1, 011865, Bucharest, website: https://anpc.ro/articol/575/date-contact;
- ANSPDCP means: the National Supervisory Authority for the Processing of Personal Data, with headquarters in Bd. G-ral. Gheorghe Magheru, No. 28-30, Sector 1, 010336, Bucharest, Romania, website: https://www.dataprotection.ro/?page=contact&lang=ro
- Marketing Authorization/Marketing Notice: means document no. (...) dated (...) issued by (...),
- The Institute for the Control of Biological Products and Medicinal Products for Veterinary Use means: the reference veterinary institute subordinated to the National Veterinary Sanitary and Food Safety Authority, responsible for the evaluation, authorization and control of veterinary medicinal products in Romania, hereinafter referred to as the Institute;
- The commission for the authorization of veterinary medicinal products means: the commission established within the Institute, by order of the president of the National Veterinary Sanitary and Food Safety Authority, with a role in making decisions regarding the granting, rejection, modification, suspension and revocation, as the case may be, of marketing authorizations , of marketing approvals and registrations of homeopathic veterinary medicinal products, through national procedure;
- Veterinary sanitary authorization for operation means: document issued by the county sanitary-veterinary and food safety department, respectively of the municipality of Bucharest, for the units and activities provided for in the veterinary sanitary norms, certifying that they meet the veterinary sanitary conditions provided for by the legislation in force;
- Authorization for the manufacture of veterinary medicinal products means: the document issued by the specialized department of the National Veterinary Sanitary and Food Safety Authority for the activities and units of manufacture/import of veterinary medicinal products;
- Certificate of compliance with good manufacturing practice -document issued by the specialized department within the National Veterinary Sanitary and Food Safety Authority certifying that the unit has been inspected for good manufacturing practice of veterinary medicinal products and/or active substances; this certificate reflects the status of the place of manufacture on the date of the inspection;
- Authorization for the distribution of veterinary medicinal products, reagents and diagnostic kits for veterinary use - document issued by the county sanitary-veterinary and food safety departments, respectively of the municipality of Bucharest, for the wholesale activity of veterinary medicinal products, reagents and kits of diagnostic veterinary use or for activities related to the sale or purchase of veterinary medicinal products, carried out by the veterinary pharmaceutical warehouse/distributors of veterinary medicinal products, which meet the veterinary sanitary conditions provided by the legislation in force;
- National Veterinary Sanitary and Food Safety Authority (A.N.S.V.S.A.) - regulatory authority in the sanitary-veterinary field.
- Conditions applicable to purchases made by Authorized Economic Agents. Binding force
- The company makes available to Authorized Economic Agents, who operate in the field such as veterinary practices and authorized distributors, certain categories of products for veterinary use, such as: antibiotics and sulfamides, chemotherapeutics, antiparasitics, vitamins and minerals, after they present the documents of authorization of supporting documents and validation of the account in this sense by the Company;
- You must bear in mind that to the extent that you are not an Economic Agent or do not hold the authorizations provided by the legislation in force, you cannot purchase the Special Categories of Products made available through the Website.
- To the extent that you do not agree with these Special Conditions or the GDPR Policies, please stop using the Website and do not place an order in relation to the Products presented on it
- These Special Conditions applicable to purchases made by Authorized Economic Agents apply in addition to the Terms and Conditions of Crida Pharm SRL, which regulate the conditions for purchasing the Company's products. The provisions regarding the methods of payment and invoicing, delivery, placing the order contained in the Terms and Conditions of Crida Pharm SRL are also applicable to these Special Conditions, to the extent not otherwise provided in the content of the latter.
Chapter II – Special Account intended for Authorized Economic Agents
- In order to be able to purchase the Special Categories of Products made available through the Website, it is necessary to create a Special Account in advance.
- In order to create the Special Account, in addition to providing the company's identification data and contact data, together with the contact person's data, it is necessary to upload the following authorization documents: Fiscal Registration Certificate and Sanitary Veterinary Operating Authorization.
- The documents sent, together with the information provided, are to be analyzed by the Company and you will receive a response regarding the validation of the Special Account within __ days, to the indicated email address.
- After validating the Special Account, you can select the Special Product Categories you want to purchase, following the instructions presented on the Website in this regard.
Chapter III – Special Categories of Products that can only be purchased by Authorized Economic Agents
- The Special Categories of Products presented on the Website are marketed by the Company, based on the Marketing Authorization and the other documents provided by the legislation in force. The main characteristics of the Products, together with the related price, any promotional discounts, available quantity (stock), costs and estimated time for delivery, as well as any other costs are mentioned on their presentation pages or on the order page, after adding the products to shopping basket. To the extent that you need additional information regarding the Special Categories of Products sold, you can request them at office@cridapharm.ro or at the contact phone number.
- You should also keep in mind that the images displayed are for presentation purposes so that, in some cases, there may be some differences in color, accessories, appearance and the like between the images displayed on the Website and the Special Product Categories
- Legal guarantees regarding the conformity of Products applicable to Consumers
- In accordance with the provisions of Emergency Ordinance no. 140 of December 28, 2021 regarding certain aspects relating to contracts for the sale of goods ("OUG No. 140/2021"), insofar as you are Consumers benefiting from some legal guarantees in relation to the Products sold by the Company, under the conditions provided by the legal provisions.
- In this regard, considering that the Company makes available the Special Categories of Products only to Authorized Economic Agents, in consideration of their special nature, you understand and accept that the aforementioned legal provisions are not applicable to Economic Agents and therefore also to Authorized Economic Agents.
- The company does not assume the obligation to inform you about your status as Economic Agents or Consumers at the time of placing the Order.
Chapter IV – Intellectual property
- All content available on the Website is protected by intellectual property rights. Any copying, recording, downloading, transmission, reproduction and distribution of the content of the Website is prohibited under conditions other than those permitted by law and the Company.
Chapter V – The right of withdrawal from the contract (the right to return the Products) granted to the Consumers
- If you are a Consumer, you have the right to withdraw from the contract, respectively the right to return the Products within a period of 14 days from the moment of their receipt. The legal provisions contained in art. 9 para. 1 of O.U.G. no. 34/2014 provide the following: "Except for the cases provided for in art. 16, the consumer benefits from a period of 14 days to withdraw from a contract at a distance or from a contract outside the commercial premises, without having to justify the decision to withdraw and without incurring other costs than those provided for in art. . 13 para. (3) and to art. 14”.
- In this sense, considering that the Company makes available the Special Categories of Products only to Authorized Economic Agents, you understand and accept that the aforementioned legal provisions are not applicable to you.
- The company does not assume the obligation to inform you about your status as Economic Agents or Consumers at the time of placing the Order
Chapter VI - Processing of personal data
- The processing of personal data by the Company is carried out in accordance with the Privacy Policy and the Policy regarding the cookie modules available on the Website. Please access the information in question for more details on this topic.
Chapter IX – Disclaimer
- General dispositions
- The Company assumes no responsibility for the manner in which You use the Website or the Company's Products. The Company does not guarantee any results regarding the use of the Website or the Products.
- Also, the Company does not assume any responsibility regarding the non-functionality of the Website due to various technical problems that may arise or the need for maintenance. You understand and agree that the Company cannot be held liable if you are unable to access the Website for certain periods of time.
- It is your responsibility to ensure that you meet all legal conditions to use the Website and that by these activities you do not violate any legal provision that may be applicable to you or the place where you are located. In this sense, the Company has no obligation to inform you about the regulations or laws applicable to your situation, the full responsibility to know these aspects and act accordingly belongs to you.
Chapter X – Other provisions
- Complaints Resolution Procedure
- Any complaints you have regarding the Company's Products or in relation to the Company can be sent to the indicated contact details, preferably by e-mail, to: office@cridapharm.ro.
- After receiving the complaint, the Company will provide you with an answer as soon as possible, preferably no later than 30 days. To the extent that more time is needed to resolve the complaint, the Company will inform you accordingly.
- The information provided above or the response to the complaint made will be communicated to the e-mail address from which the complaint was sent.
- Subcontracting. Assignment
- The Company has the right to assign and subcontract, in whole or in part, the rights and obligations provided for in this contract, without the need to obtain a future consent from you. In other words, by accepting these Terms and Conditions, you agree and authorize the Company to assign or subcontract, in whole or in part, this contract without the need to obtain future consent.
Chapter XI – Final Provisions
- By accepting these Terms and Conditions, you agree that the law applicable to the entire contract is Romanian law, both in terms of substantive and formal conditions.
- The place of conclusion of this contract is considered to be in Bucharest, Romania.
- The Company reserves the right to modify these Terms and Conditions as it deems necessary. To the extent that, after making these changes, you do not agree with the new content, please stop using the Website or the Company Products.
- If a clause of these Special Conditions cannot be applied, for any reason, that clause will be replaced by the legal provision relevant to the situation for which the clause was agreed and which comes closest to the meaning of the unenforceable clause.
- By accepting these Terms and Conditions, you agree that any disputes arising between you and the Company shall be resolved by the competent courts in Romania, at the Company's headquarters.
- Any communications, to be valid, will be made exclusively in writing, at the contact details or by electronic means, at the address: office@cridapharm.ro.
- To facilitate communication with you in order to obtain certain information, you can also contact us at the telephone numbers: 0214.30.43.99.
- These Terms and Conditions were updated on 08.10.2023.
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