Terms and Conditions

Please read the following provisions carefully, together with those set out in the Returns Policy, Privacy Policy and Cookies Policy, as they apply every time you browse our Website, place an order or interact with us , in any other way.

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Chapter I – General provisions

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1. Meaning of some terms

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1. The terms used below, unless the context indicates otherwise, have the following meaning:

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• We/The Company/The Operatormeans:CRIDA PHARM S.R.L., limited liability company organized and operating according to the laws of Romania, registered at the Trade Registry with no. J40/5523/1997, having its registered office in Bucharest, Sector 6, Intr. Carriage no. 2, Block 101, Staircase 2, Floor P, Apartment 47, Romania and the work point in: Strada Stadionului no. 1, Oltenita, Calarasi county, tax identification number RO9602646, bank account IBAN RO85 RNCB 0068 0043 6851 0003, opened at B.C.R. Ghencea Branch, Bucharest and IBAN RO94 BACX 0000 0023 9933 0000 opened at Unicredit Bank, Victoriei Branch, share capital: 1,000,000 RON, with contact details: email: office@cridapharm.ro, phone: 0214.30.43.99.
• You/Client/User means: the natural or legal person who accesses and uses the Website or purchases the Goods presented by the Company;
• Website-ulmeans: the website available at: [__] together with all its sub-pages;
• Products/Goodsmeans: veterinary products, for the purchase of which a medical prescription is not required, together with the other products presented on the Website by the Company, which you can purchase through the Website, by placing an order in this regard.

Certain categories of veterinary products or veterinary medicinal products, such as antibiotics and sulfamides, chemotherapeutics, antiparasitics, vitamins and minerals and the like can only be purchased by certain categories of authorized economic agents, active in the field. More information on the conditions you must meet to purchase these types of products is available in the Special Conditions applicable to Authorized Economic Agents, available here: [__];

• Your/Customer/User Account means: the account created through the Website, which allows you to purchase the Products presented by the Company, under the conditions detailed below;
• Terms and conditionsmeans: all the provisions presented on this page that apply to the relationship between the Company and You, when you access or use the Website or when you purchase the Goods from the Website;
• Distance contractmeans: the contract concluded between you and the Company, through the Website, following the placing of an order and its confirmation, having as its object the purchase of the Products presented on the Website;
• Consumermeans: any natural person or group of natural persons constituted in associations, who act for purposes outside their commercial, industrial or production, craft or liberal activity;
• Economical agentsmeans: any natural or legal person who does not fall into the category of Consumer, such as, for example, people acting in their commercial, industrial or production, artisan or liberal activity (authorized natural persons, companies, liberal professions and others like that);
• GDPR policiesmeans: Privacy Policy which can be accessed at (...) and Policy regarding cookies modules which can be accessed at (...);
• Return policy means: The policy describing the conditions under which you have the right to withdraw from the Distance Contract, respectively the right to return the Products and the sums of money paid for the purchase of the Products will be returned to you. The return policy can be accessed at (...);
• ANPCmeans: The National Authority for Consumer Protection, based inBd. Aviatorilor, No. 72, District 1, 011865, Bucharest, website:https://anpc.ro/articol/575/date-contact;
• ANSPDCP means: the National Supervisory Authority for the Processing of Personal Data, with headquarters in Bd. G-ral. Gheorghe Magheru, No. 28-30, Sector 1, 010336, Bucharest, Romania, website:https://www.dataprotection.ro/?page=contact&lang=ro 
• Marketing Authorization/Marketing Notice: means document no. (...) dated (...) issued by (...),
• The Institute for the Control of Biological Products and Medicinal Products for Veterinary Use means: the reference veterinary institute subordinated to the National Veterinary Sanitary and Food Safety Authority, responsible for the evaluation, authorization and control of veterinary medicinal products in Romania, hereinafter referred to as the Institute;
• The commission for the authorization of veterinary medicinal products means: the commission established within the Institute, by order of the president of the National Veterinary Sanitary and Food Safety Authority, with a role in making decisions regarding the granting, rejection, modification, suspension and revocation, as the case may be, of marketing authorizations , of marketing approvals and registrations of homeopathic veterinary medicinal products, through national procedure;
• Sanitary veterinary operating authorization means: document no. (...) from the date of (...) issued by the county sanitary-veterinary and food safety department, respectively of the municipality of Bucharest, for the units and activities provided for by the applicable regulations, certifying that they meet the veterinary sanitary conditions provided by the legislation in force;
• Authorization to manufacture veterinary medicinal products means: document no. (...) from the date of (...) issued by the specialized department within the National Veterinary Sanitary and Food Safety Authority for the activities and manufacturing/import units of veterinary medicinal products;
• Certificate of compliance with good manufacturing practice –document no. (...) dated (...) issued by the specialized department within the National Veterinary Sanitary and Food Safety Authority certifying that the unit was inspected for good manufacturing practice of veterinary medicinal products and/ or active substances; this certificate reflects the status of the place of manufacture on the date of the inspection;
• Authorization to distribute veterinary medicinal products, reagents and diagnostic kits for veterinary use - document no. (...) from the date of (...) issued by the county health-veterinary and food safety departments, respectively of the municipality of Bucharest, for the wholesale activity of veterinary medicinal products, reagents and diagnostic sets for veterinary use or for activities related to the sale or purchase of veterinary medicinal products, carried out by the veterinary pharmaceutical warehouse/distributors of veterinary medicinal products, which meet the veterinary sanitary conditions provided by the legislation in force;
• The National Veterinary Sanitary and Food Safety Authority (A.N.S.V.S.A.) - the regulatory authority in the sanitary-veterinary field.

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2. Applicability of Terms and Conditions. Binding force.

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1. These Terms and Conditions, together with the Returns Policy, the GDPR Policies and where appropriate the Special Conditions applicable to Authorized Economic Agents apply to all relations between You and the Company, in particular when you browse and use the Website or when you place an order regarding Our products.

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2. Thus, to the extent that you browse and use the Website or to the extent that you place an order relating to the Goods offered through the Website, you understand and accept that the relationship between you and the Company will be subject to these Terms and Conditions, the Special Conditions, Return Policy and GDPR Policies, the presented provisions having binding legal force. In legal terms, by using the Website or by placing and confirming an order, a contract is concluded between you and the Company, the contractual provisions of which are given by the content of these Terms and Conditions, Special Conditions, Return Policy, GDPR Policies and provisions laws that apply in addition.

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3. To the extent that you do not agree with these Terms and Conditions, the Returns Policy or the GDPR Policies, please stop using the Website and do not place an order in relation to the Products presented on it.

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4. At the same time, by using the Website or by placing an order, you declare that you meet the legal conditions for issuing a valid consent and that there is no other legal impediment that prevents you from concluding this contract. The Company assumes no liability if the information provided by you is not correct.

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5. In the sense of the provisions mentioned above, if you are a Romanian citizen, the age at which you can, in principle, issue valid consent is 18. If you are not a Romanian citizen, it is necessary to check in the nationality legislation the conditions under which you can issue a valid consent, before using the Website or placing an order.

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Chapter II – User Account

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3. User Account

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1. You have the possibility to create an Account through the Website, providing in this regard: your name, first name, e-mail address, delivery address, telephone number and following the other instructions presented in this regard. Through this Account you have the possibility to purchase the Products presented on the Website, but also the possibility to provide a review of the purchased Products.

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2. At the same time, to the extent that you wish to purchase the Products without registering an Account, it is sufficient to select the desired Product and follow the instructions on the Website in order to place the order.

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3. After creating the Account or selecting the Products, without registering an Account, you will be able to purchase the Products presented on the Website, providing in this sense the contact, billing and delivery address data, according to the instructions presented on the order page.

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4. Through the User Account you will be able to modify the data provided and you will be able to opt for the deletion of the Account.

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5. To the extent that you have agreed to receive commercial communications from us (offers, promotions and the like), you have the possibility to opt out of receiving such communications by accessing your User Account or you can contact us directly in this regard , through one of the available means of contact.

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6. At the same time, through the Website, there is the possibility of providing reviews regarding the purchased Goods. Thus, if you want to leave a review, it will be necessary to mention the Products purchased and specify, at the same time, the related invoice. In this way, the Company ensures that the reviews come from people who have purchased the Products available on the Website. If the previous process is not followed, the Company will carry out an additional verification process.

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Chapter III - Products

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4. The products presented on the Website

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1. The products presented on the Website are marketed by the Company. The main characteristics of the Products, together with the related price, any promotional discounts, available quantity (stock), costs and estimated time for delivery, as well as any other costs are mentioned on their presentation pages or on the order page, after adding the products to shopping basket. To the extent that you need additional information about the Products sold, you can request them at the address office@cridapharm.ro or at the contact phone number.

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2. You should also keep in mind that the images displayed are for presentation purposes, so that in some cases there may be some differences in color, accessories, appearance and the like between the images displayed on the Website and the delivered Products.

3. In the event of errors (including data entry, technical or similar) regarding the information displayed in relation to the Products on the Website, such as those relating to the characteristics, price, applicable discounts, available quantity (stock), costs or the estimated time for delivery and the like, the Company reserves the right not to process the orders placed, including if an automatic confirmation of the order placement was initially sent.

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4. In the case mentioned above, the Company will inform you as soon as possible about the impossibility of fulfilling the order placed, within a maximum period of 15 days from its placement. In this sense, if you have paid the price of the Products, the Company will request you, through the information in question, to indicate a bank account in which to refund the amount paid or to indicate another means by which to proceed with this refund.

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Chapter IV – Methods of payment. Billing. Conclusion of the Distance Contract. Delivery. GUARANTEES

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5. The payment

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1. The price of the Products is displayed in full (with all related costs) on the presentation page or on the order page after adding the products to the shopping cart. The prices shown include the relevant VAT rate of 9%. The costs of the delivery of the Products are specified when placing an order, on the order page.

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2. The products can be paid for by electronic means of payment, respectively by online payment made with a bank card, by bank transfer, as well as by reimbursing the amount to the courier company on the date of receipt of the order. Find additional information about the payment method on the page dedicated to payment methods, but also following the steps necessary to place an order.

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3. The invoice related to the purchase will be communicated to you by e-mail, to the address indicated by you, after placing and confirming the orders. You have the obligation to provide us with correct information necessary to issue the tax invoice. If there was a problem with sending the invoice and you did not receive it, please contact us through one of the means of contact so that we can remedy the situation and send the invoice.

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4. You can find other details about the payment method in the section dedicated to payment, by going through the process of placing an order.

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6. commands

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1. In order to purchase the Products, it is necessary to submit an order in this regard, following the instructions in the section of the Website dedicated to this subject.

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2. After selecting the desired Products and completing the order, you will receive an electronic confirmation regarding the placement of the order to the email address indicated by you. Confirmation of placing the order does not equate to its acceptance by the Company. Thus, after placing the order and receiving the message in this regard, the Company will send you a separate e-mail or message regarding the confirmation of the order, together with any information regarding the status of the order. The order confirmation message represents the Company's acceptance of the placed order. In the event that, when you placed the order, there were some display errors regarding the price presented or regarding its availability (stock), the Company reserves the right not to accept the order, informing you accordingly, according to the clause below.

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Therefore, the e-mail sent regarding the confirmation of the order (its acceptance) represents the moment of concluding the Distance Contract. However, the Company reserves the right to carry out some subsequent checks regarding the existence of the ordered Products in stock and regarding the absence of errors regarding the information displayed on the Website, in relation to the ordered Products. In legal terms, the transmission of the order confirmation e-mail represents its acceptance by the Company determining the conclusion of the Distance Contract regarding the ordered Products, subject to a resolutory condition, consisting in the Company's verification of the absence of errors regarding the information displayed on Website when the order was placed and under the verifications regarding the existence of the ordered Products in stock. If, subsequently, the existence of errors or the non-existence of the Products in stock is found, the resolutory condition is met, and the sales contract (Distance Contract) is automatically terminated, without the need for any formality, with the parties being reinstated previous

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3. If, after placing the Order, it is found that the ordered Products are no longer in stock or there was an error regarding the display of information on the Website, the Company will not be able to process your order, sending you an information in this regard to the email address at which you received the order confirmation mentioned above.

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4. After the conclusion of the Distance Contract, under the conditions described above, the Company has the right to terminate the contract, without being obliged to pay damages, if: a) it is found that the data entered by you when placing an order are erroneous/incomplete and thus the Products cannot be delivered; or b) the card payment you made was not accepted, being refused by the bank issuing the card or by the payment processor with which the Company collaborates. In these cases, the Company informs you about these aspects, and any obligations assumed under the Distance Contract will be terminated.

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5. To the extent that you find that the data entered in the section dedicated to the order is incorrect, you can proceed to rectify it by deleting and entering the correct information, as long as you have not placed the order. After placing the order, possible errors regarding the delivery address, desired quantity and the like can be corrected by to the extent that the order has not yet been processed. At the same time, after placing the order, you have the possibility to request the cancellation of the order through your Account, as long as the order has not been processed.

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6. After placing and confirming the order, you will not receive a copy of these Terms and Conditions, an integral part of the sales contract concluded with you. In this regard, we recommend that you download a copy of the Terms and Conditions applicable to the Distance Contract, available on the Website, from the time of placing the order. You must bear in mind that you may use the Terms and Conditions in this copy exclusively for the purpose of proving the Distance Contract concluded between You and the Company

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7. The distance contract is concluded in Romanian, for a specific period, respectively for the period necessary to fulfill the obligations of delivery of the Products, collection of the price and, if applicable, the granting of legal guarantees.

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7. Delivery

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1. Products are delivered through partner courier companies.

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2. The cost along with the estimated delivery time are displayed during the order process of the Products. The company does not assume any responsibility for possible delays in the delivery of the Products generated by the partner courier companies. Benefit from free delivery under the conditions presented on the Website.

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8. Legal guarantees regarding the conformity of Products granted to Consumers

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1. In accordance with the provisions of Emergency Ordinance no. 140 of December 28, 2021 regarding certain aspects relating to contracts for the sale of goods ("OUG No. 140/2021"), insofar as you are Consumers benefiting from some legal guarantees in relation to the Products sold by the Company, under the conditions provided by the legal provisions. Please consult the applicable legal provisions or contact us through one of the means of contact for more details.

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2. The Company undertakes to deliver the Products to you in accordance with the Distance Contract. Thus, the Company undertakes to deliver the Products in accordance with their descriptions, characteristics and destination on the presentation pages. To the extent that you consider that the purchased Products do not correspond to the information presented, please contact us as soon as possible, at the indicated contact details, to clarify the situation.

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3. You can check the descriptions, characteristics, destination and any other information related to the Products marketed by the Company on the Product presentation pages, as well as by phone at the phone number provided.

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4. If you find, as mentioned in the previous article, a lack of conformity with regard to the delivered Products, you have the right to ask us to remove these non-conformities, without incurring any additional costs, or you have the right to benefit from a corresponding discount of the price or the termination (termination) of the Distance Contract concluded with respect to non-conforming Products.

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5. The removal of non-conformities of the Products is carried out under the conditions provided by art. 12 of GEO no. 140/2021.

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6. The conditions under which the Consumer will be able to obtain an appropriate price reduction or the termination (resolution) of the Distance Contract are provided by art. 13 and art. 14 of GEO 140/2021.

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7. Please consult the legal provisions or contact us in this regard, to the extent that you would like to know more details in relation to these guarantees or if you wish to exercise these rights.

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Chapter V – Intellectual property

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9. All content available on the Website is protected by intellectual property rights. Any copying, recording, downloading, transmission, reproduction and distribution of the content of the Website is prohibited under conditions other than those permitted by law and the Company.

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Chapter VI – The right of withdrawal from the contract (the right to return the Products) granted to the Consumers

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10. If you are a Consumer, you have the right to withdraw from the contract, respectively the right to return the Products within a period of 14 days from the moment of their receipt. The legal provisions contained in art. 9 para. 1 of O.U.G. no. 34/2014 provide the following: "Except for the cases provided for in art. 16, the consumer benefits from a period of 14 days to withdraw from a contract at a distance or from a contract outside the commercial premises, without having to justify the decision to withdraw and without incurring other costs than those provided for in art. . 13 para. (3) and to art. 14”. 

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11. In this sense, you can exercise your right of withdrawal through the return form available on the Website. It is necessary to complete the form and communicate it to us before the expiration of the 14-day period, by e-mail, to the address provided for contact, respectively: office@cridapharm.ro.

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12. You must bear in mind that you will bear the cost of shipping for returning the Product.

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13. However, in the cases provided by art. 16 of the O.U.G. no. 34/2014, you do not benefit from the right of withdrawal/right of return of the purchased Products. Thus, if the purchased Products fall into one of the categories provided by art. 16, you cannot return them. In this sense, it is in particular: a) Products that are likely to deteriorate or expire quickly; b) Sealed products that cannot be returned for health protection or hygiene reasons, if they have been unsealed.

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14. Thus, you understand and accept that to the extent that the ordered Product has a short shelf life or is susceptible to rapid deterioration due to its nature, you will not be able to return the ordered Product, this situation being exempt from the granting of the right of return, according to the legal provisions.

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Also, to the extent that you have ordered a sealed Product, you expressly understand and accept that it can no longer be returned in the situation where the Product has been unsealed, and the measure is required for reasons of health protection or for reasons of hygiene.

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15. If you have paid the price of the Products (including shipping costs), you declare and expressly agree that this price collected will be returned to you by bank transfer, to the account indicated in the form provided for the return. The amounts in question will be refunded to you within a maximum of 14 days from the communication of the withdrawal, subject to the return of the Products by the expiry of this period. It is possible that the time period for the return of the amounts will be extended, if the Products reach Us towards the end of the mentioned period of 14 days.

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16. Prior to the return of the sums of money paid as price, the Company reserves the right to carry out checks on the date of return of the Products, so that they do not present damage, unauthorized uses or non-conformities. To the extent that the Product shows some non-conformities or unauthorized uses, the value of the price paid by you, to be refunded, will be reduced by the amount necessary to remove these non-conformities. In this regard, if it will be the case, we will inform you accordingly. The relevant legal provisions provide: "CONSUMERis only responsible for the diminution of the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and operation of the products. The decrease in the value of the products must not be a disincentive for the consumer to exercise his right of withdrawal".

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For example, the manipulations accepted to determine the nature, characteristics and functioning of the Products are:

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• visual, tactile and olfactory inspection of the Products, when the provisions below are not violated;
• you only have the right to check whether the Product is suitable for the needs for which it was ordered, not to use it, unseal it and the like.

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The following actions that lead to a decrease in the value of the Product are not allowed, as they are also not allowed in stores:

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• using the Products in any other way than visual inspection and verification of their conformity according to the destination;
• breaking seals and labels;
• breaking or damaging, scratching, soiling, staining, hitting or impregnating the Products with external substances;

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17. Any use or different use of the Products, beyond the necessary limit and which generates damages or non-conformities on them will attract your obligation to bear the decrease in the value of the Products with these damages or non-conformities.

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In this case, the Company will compensate the value of the non-conformities or damages with the amounts that should have been returned to you, only returning the related difference.

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Chapter VII – Provisions applicable to Economic Agents

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18. Considering the aforementioned legal provisions, you understand and accept that to the extent that you are an Economic Agent, you do not have the right to return the Products ordered.

19. The company does not assume the obligation to inform you about your status as Economic Agents or Consumers at the time of placing the Order.

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Chapter VIII - Processing of personal data

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20. The processing of personal data by the Company is carried out in accordance with the Privacy Policy and the Policy regarding the cookie modules available on the Website. Please access the information in question for more details on this topic.

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Chapter IX – Disclaimer

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21. General dispositions

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1. The Company does not assume any responsibility regarding the way in which You use the Website or the Company's Products to the extent that they were accompanied by a prospectus or instructions for use and these were not respected and/or were used contrary to the instructions presented on the Website. The Company does not guarantee any results regarding the use of the Website.

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2. Also, the Company does not assume any responsibility regarding the non-functionality of the Website due to various technical problems that may arise or the need for maintenance. You understand and agree that the Company cannot be held liable if you are unable to access the Website for certain periods of time.

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3. It is your responsibility to ensure that you meet all legal requirements to use the Website and to purchase the Company's Products and that through these activities you do not violate any legal provision that may be applicable to you or the place where you are located. In this sense, the Company has no obligation to inform you about the regulations or laws applicable to your situation, the full responsibility to know these aspects and act accordingly belongs to you.

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Chapter X – Other provisions

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22. Complaints Resolution Procedure

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1. Any complaints you have regarding the Company's Products or in relation to the Company can be sent to the indicated contact details, preferably by e-mail, to: office@cridapharm.ro.

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2. After receiving the complaint, the Company will provide you with an answer as soon as possible, preferably no later than 30 days. To the extent that more time is needed to resolve the complaint, the Company will inform you accordingly.

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3. The information provided above or the response to the complaint made will be communicated to the e-mail address from which the complaint was sent.

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23. If you want to and are a consumer, you can use an alternative dispute resolution procedure. You can access more information about the SOL Platform here:https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_ro.htm. 

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24. Subcontracting. Assignment

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1. The Company has the right to assign and subcontract, in whole or in part, the rights and obligations provided for in this contract, without the need to obtain a future consent from you. In other words, by accepting these Terms and Conditions, you agree and authorize the Company to assign or subcontract, in whole or in part, this contract without the need to obtain future consent.

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Chapter XI – Final Provisions

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25. By accepting these Terms and Conditions, you agree that the law applicable to the entire contract is Romanian law, both in terms of substantive and formal conditions.

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26. The place of conclusion of this contract is considered to be in Bucharest, Romania.

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27. The Company reserves the right to modify these Terms and Conditions as it deems necessary. To the extent that, after making these changes, you do not agree with the new content, please stop using the Website or the Company Products.

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28. If a clause in these Terms and Conditions cannot be applied, for any reason, that clause will be replaced by the legal provision relevant to the situation for which the clause was agreed and which comes closest to the meaning of the unenforceable clause.

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29. By accepting these Terms and Conditions, you agree that any disputes arising between you and the Company shall be resolved by the competent courts in Romania, at the Company's headquarters or, in the case of Consumers, by the courts provided for by law.

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30. Any communications, to be valid, will be made exclusively in writing, at the contact details or by electronic means, at the address office@cridapharm.ro.

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31. To facilitate communication with you in order to obtain certain information, you can also contact us at the telephone numbers: 0214.30.43.99.

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32. These Terms and Conditions were updated on 08.10.2023.